These Terms and Conditions ("Terms") govern your use of the Drivigo mobile application ("App"), operated by Drivigo Training Private Limited ("Drivigo," "we," "us," or "our"). By downloading, accessing, or using our App, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the App.
"Service" refers to the App and all related services provided by Drivigo "User" refers to learners seeking driving instruction "Instructor" refers to driving instructors registered on the platform "Lesson" refers to a driving instruction session "Content" refers to all information, text, graphics, and materials available on the App
3.1 User Eligibility While there is no minimum age requirement to use the App, users must meet the minimum age requirements as per local driving laws to book lessons Users must possess a valid learner's permit/license as required by local regulations Users must have the legal capacity to enter into binding contracts
3.2 Account Creation Users must provide accurate, current, and complete information Required information includes but is not limited to: Full legal name Valid email address Phone number Current address Valid learner's permit/license Profile photo (if required) Users are responsible for maintaining the confidentiality of their account credentials Users must immediately notify us of any unauthorized use of their account
4.1 General Conduct Comply with all applicable traffic and driving laws Follow instructor directions during lessons Maintain appropriate behavior toward instructors and staff Provide accurate medical information that may affect driving ability Arrive on time for scheduled lessons Maintain appropriate personal hygiene and attire
4.2 Prohibited Activities Sharing account credentials Providing false or misleading information Harassment or abuse of instructors or staff Using the service for illegal activities Attempting to manipulate ratings or reviews Sharing instructor contact information outside the platform Recording lessons without explicit consent
5.1 Lesson Booking Users must book lessons through the App Booking confirmation is subject to instructor availability Pick-up and drop-off locations must be within service areas Minimum notice periods apply for bookings Users must verify lesson details before confirmation 5.2 Service Delivery Lessons will be conducted in the instructor's vehicle Duration and scope as specified in booking Instructor may refuse service if user appears unfit to drive Service may be affected by weather conditions GPS tracking may be used during lessons
6.1 Pricing All fees are clearly displayed before booking Prices may vary based on location, duration, and timing Additional charges may apply for extended distances Platform fees and taxes will be itemized 6.2 Payment Terms Payment required at time of booking Accepted payment methods as specified in the App All transactions processed through secure third-party providers Users responsible for any payment processing fees
7.1 User Cancellations Free cancellation until instructor arrival Cancellation fees apply after instructor arrival Minimum notice periods for rescheduling No-show fees apply 7.2 Instructor Cancellations Users will be notified immediately Full refund or free rescheduling offered Alternative instructor may be provided when available
8.1 Limitation of Liability Drivigo not liable for: Accidents during lessons Personal injury or property damage Loss of personal belongings Third-party payment processing issues Service interruptions Maximum liability limited to fees paid 8.2 Insurance Users covered under instructor's insurance during lessons Additional insurance requirements as per local regulations Users responsible for any deductibles
Data collection and use governed by Privacy Policy User data shared only with assigned instructor Documentation stored securely Third-party service providers may access necessary data
All App content owned by Drivigo Users granted limited license to use App No reproduction or distribution without permission User feedback may be used without compensation
11.1 User Termination Users may delete account at any time Outstanding payments must be settled Certain data retained as required by law 11.2 Drivigo Termination Rights May suspend or terminate accounts for: Terms violation Fraudulent activity Safety concerns Extended inactivity Legal requirements
Terms may be modified at any time Users notified of significant changes Continued use constitutes acceptance Regular review of Terms recommended
Terms governed by [Jurisdiction] law Disputes subject to exclusive jurisdiction of [Courts] Mandatory arbitration for certain disputes
For questions about these Terms:
Email: help@drivigo.in
Address: Plot No 69-A/2,Kh No 524, Block-P2, New Roshan Pura, Najafgarh, New Delhi, South West Delhi- 110043, Delhi
Phone: 9205620971 , 8076685233
Last Updated: 01/04/2025